Dasar penghantaran
Clear information on processing, delivery times, fees, and international shipments.
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Processing Time
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Destinations
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Estimated Delivery
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Shipping Fees
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Order Tracking
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Customs & Taxes
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Undeliverable
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Damage / Lost
- Contact
1. Processing Time
- Orders are processed within 1–2 business days (excluding weekends and public holidays).
- A shipping confirmation email with tracking information will be sent once your order has been dispatched.
2. Shipping Destinations
- Domestic (Malaysia): Nationwide delivery, including East Malaysia (Sabah & Sarawak).
- International: Selected countries in Southeast Asia and worldwide.
3. Estimated Delivery Time
| Region | Estimated Time |
|---|---|
| West Malaysia | 2–4 business days |
| East Malaysia (Sabah & Sarawak) | 3–7 business days |
| International | 7–14 business days (destination & customs dependent) |
Note: Delivery times are estimates only. Delays may occur due to customs inspections, local courier operations, weather, or peak seasons.
4. Shipping Fees
- Malaysia（Free Shipping Serve）:Free Shipping for orders above RM 300
- Malaysia shipping costs are mainly based on the quality of the packaging. If the quality of the goods exceeds the rules we set, please contact: info@modofo.net
- International: Calculated at checkout based on destination, weight, and courier rates.（Logistics methods other than Malaysia are not available yet）
East Malaysia (Sabah & Sarawak)
| Package Type | Weight Range | Shipping Fee (RM) |
|---|---|---|
| Standard Shipping – Large | 3kg – 5kg | 57.50 |
| Standard Shipping – Medium | 1kg – 3kg | 34.50 |
| Standard Shipping – Small | 0kg – 1kg | 13.50 |
West Malaysia (14 States & Federal Territories)
| Package Type | Weight Range | Shipping Fee (RM) |
|---|---|---|
| Standard Shipping – Small | 0kg – 3kg | 4.80 |
| Standard Shipping – Medium | 3kg – 5kg | 7.80 |
| Standard Shipping – Large | 5kg – 10kg | 12.80 |
| Standard Shipping – Extra Large | 10kg – 15kg | 18.80 |
5. Order Tracking
A tracking number will be emailed once your order ships. Track your parcel on the courier's website using the provided number.
6. Customs, Duties & Taxes (International)
- Import duties, taxes, and fees may apply based on your country's regulations.
- These charges are the customer's responsibility and are not included in product prices or shipping fees.
7. Undeliverable Packages
If a parcel is returned due to an incorrect address, failed delivery attempts, or failure to collect, re-shipping fees will be borne by the customer.
8. Shipping Damage & Lost Packages
- We carefully pack each order. If your parcel arrives damaged, email at info@modofo.net within 7 days of delivery with photos and your order number.
- Modofo is not liable for parcels lost or stolen after the courier has confirmed delivery.
9. Contact Us
Questions about shipping? Our team is here to help.
- Email: info@modofo.net
* This policy is subject to change without prior notice. Please review periodically for updates.