Shipping Policy&COD Policy
1. Processing Time
- Orders are processed within 1–2 business days (excluding weekends and public holidays).
- A shipping confirmation email with tracking information will be sent once your order has been dispatched.
2. Shipping Origins & Destinations
- Malaysia: Orders are fulfilled from our Malaysia warehouse.
- Indonesia: Orders are fulfilled from our Indonesia warehouse.
- International: Selected countries in Southeast Asia and worldwide.
📍 Malaysia Fulfillment Address
Lot PT 64289 Jalan Perigi Nanas 8/8, Taman Perindustrian Pulau Indah,
42920 Pulau Indah, Selangor, Darul Ehsan, Malaysia
📍 Indonesia Fulfillment Address
Full Name: TIO (YC132)
Phone Number: +62 813-1516-5753
Address: Jl. Kp. Crewed No.92, Sukadamai, Kec. Cikupa, Kabupaten Tangerang, Banten 15710, Kab. Tangerang - Cikupa, Banten, ID 15710
3. Estimated Delivery Time
| Region | Estimated Time |
|---|---|
| West Malaysia | 1–3 business days |
| East Malaysia (Sabah & Sarawak) | 3–7 business days |
| Indonesia (Average) | 2–5 business days |
| Indonesia (Remote Areas) | Up to 14 business days |
| International | 5–12 business days (destination & customs dependent) |
Note: Delivery times are estimates only. Delays may occur due to customs inspections, local courier operations, weather, or peak seasons.
4. Shipping Fees
🇲🇾 Malaysia Domestic Shipping Rate Table
| Region | Package Type | Weight Range | Shipping Fee (RM) | Estimated Delivery Time |
|---|---|---|---|---|
| West Malaysia (14 States & Federal Territories) | Standard – Small | 0kg – 3kg | RM 4.80 | 1 – 3 business days |
| Standard – Medium | 3kg – 5kg | RM 7.80 | 1 – 3 business days | |
| Standard – Large | 5kg – 10kg | RM 12.80 | 1 – 3 business days | |
| Standard – Extra Large | 10kg – 15kg | RM 18.80 | 1 – 3 business days | |
| East Malaysia (Sabah & Sarawak) | Standard – Small | 0kg – 1kg | RM 13.50 | 3 – 7 business days |
| Standard – Medium | 1kg – 3kg | RM 34.50 | 3 – 7 business days | |
| Standard – Large | 3kg – 5kg | RM 57.50 | 3 – 7 business days |
Additional Information
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Delivery times may vary based on courier performance and regional distance.
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Shipments to remote or island areas may take longer than estimated.
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All orders are processed within 1–2 business days after confirmation.
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Free shipping promotions, if applicable, will be displayed at checkout.
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Weight is calculated based on the greater of actual or volumetric weight.
Indonesia Shipping Rate Table (From Jabodetabek)
| Outgoing Big Area | Destination Big Area | Covering Province | SLA Central City (Days) | SLA Suburban City (Days) | Rate per 1kg (IDR) |
|---|---|---|---|---|---|
| Jabodetabek | Jabodetabek | JABODETABEK (PALAUAN SERIBU) | 2 | 3 | 10,000 |
| Jabodetabek | Jawa Barat | BANTEN, JAWA BARAT | 3 | 5 | 12,000 |
| Jabodetabek | Jawa Tengah | D.I. YOGYAKARTA, JAWA TENGAH | 4 | 6 | 20,000 |
| Jabodetabek | Jawa Timur | JAWA TIMUR | 4 | 7 | 20,000 |
| Jabodetabek | Kalimantan Barat | KALIMANTAN BARAT, KALIMANTAN TENGAH | 7 | 17 | 50,000 |
| Jabodetabek | Kalimantan Timur | KALIMANTAN SELATAN, KALIMANTAN TIMUR, KALIMANTAN UTARA | 6 | 10 | 60,000 |
| Jabodetabek | Kepulauan Riau | KEPULAUAN RIAU | 5 | 12 | 40,000 |
| Jabodetabek | Nusa Tenggara | NUSA TENGGARA BARAT, NUSA TENGGARA TIMUR | 7 | 13 | 60,000 |
| Jabodetabek | Papua | PAPUA, PAPUA BARAT | 8 | 20 | 126,000 |
| Jabodetabek | Sulawesi Selatan | SULAWESI BARAT, SULAWESI SELATAN, SULAWESI TENGGARA | 6 | 13 | 62,000 |
| Jabodetabek | Sulawesi Utara | GORONTALO, SULAWESI TENGAH, SULAWESI UTARA | 6 | 11 | 68,000 |
| Jabodetabek | Sumatera Selatan | BANGKA BELITUNG, BENGKULU, JAMBI, LAMPUNG, SUMATERA SELATAN | 4 | 7 | 34,000 |
| Jabodetabek | Sumatera Utara | NANGGROE ACEH DARUSSALAM, RIAU, SUMATERA BARAT, SUMATERA UTARA | 5 | 13 | 46,000 |
| Jabodetabek | Same City | SAME CITY | 1 | 2 | 8,000 |
| Jabodetabek | Bali | BALI | 6 | 10 | 30,000 |
| Jabodetabek | Maluku | MALUKU, MALUKU UTARA | 8 | 17 | 98,000 |
Notes
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SLA (Service Level Agreement) indicates the estimated delivery time in working days.
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Central city delivery typically reaches customers faster than suburban or remote areas.
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All timelines are estimates and may vary based on logistics partner performance and local conditions.
International
- Calculated at checkout based on destination, weight, and courier rates.
- Logistics methods outside Malaysia and Indonesia are limited.
5. Order Tracking
- A tracking number will be emailed once your order ships.
- Track your parcel on the courier's website using the provided number.
6. Customs, Duties & Taxes (International)
- Import duties, taxes, and fees may apply based on your country’s regulations.
- These charges are the customer’s responsibility and are not included in product prices or shipping fees.
7. Undeliverable Packages
- If a parcel is returned due to an incorrect address, failed delivery attempts, or failure to collect, re-shipping fees will be borne by the customer.
8. Shipping Damage & Lost Packages
- We carefully pack each order. If your parcel arrives damaged, email info@modofo.net within 7 days of delivery with photos and your order number.
- MODOFO is not liable for parcels lost or stolen after the courier has confirmed delivery.
9. Contact Us
Questions about shipping? Our team is here to help.
📧 Email: info@modofo.net
⚠️ This policy is subject to change without prior notice. Please review periodically for updates.
Cash on Delivery (COD)
1. Payment Method — Cash on Delivery (COD)
- Malaysia: COD is available in Peninsular Malaysia. Certain remote areas in East Malaysia may not be supported or may incur additional fees.
- Indonesia: COD is available in Java and major cities (Jakarta, Surabaya, Bandung, Yogyakarta, etc.). Some inter-island or remote areas may not be supported.
- Customers may select COD at checkout. Orders will only be processed after confirmation via phone call or SMS.or E-mail
- Please prepare the exact cash amount upon delivery. The courier will collect the payment before handing over the parcel.
Important Notes:
- COD only supports cash; card payment and e-wallets are not accepted.
- High-value orders (≥ RM300 or Rp1,000,000) may not be eligible for COD. Online payment is recommended for such orders.
- A COD handling fee may apply in certain regions (approximately RM3–RM5 or Rp10,000–Rp20,000). The exact fee will be shown at checkout.
2. Return & Refund Policy
- Eligibility: Returns are only accepted if the product is defective or damaged during transit. Returned items must remain unused, in brand-new condition, and in their original packaging.
- Process: Customers must contact MODOFO Customer Service within 7 days of receiving the order to request a return, providing the order number and supporting photos.
- Refunds: Once the returned item is inspected and approved, a refund will be processed within 7–14 business days via bank transfer or the original payment method.
3. No Exchange Policy
- MODOFO does not provide any product exchange services.
- If you wish to purchase a different model/color/capacity, please request a return and refund, then place a new order.
4. Customer Notice
- Refusing or canceling a COD order without valid reason may affect your future eligibility to use COD.
- Please check the parcel’s packaging upon delivery before signing to ensure it is in good condition.