Returns Policy
At MODOFO, we strive to ensure every customer is satisfied with their purchase. If for any reason you are not fully satisfied, we offer a clear and fair return policy as outlined below.
Applicable Region: Malaysia&Indonesia
Eligibility for Returns
- Accepted Products: Returns are accepted for both defective and non-defective items.
- Condition: Items must be returned in new or slightly used condition. Products that are heavily used, damaged due to misuse, or missing original parts may not qualify for a return.
- Return Window: Returns must be initiated within 28 days of receiving the order.
Return Method & Fees
- Method: Returns can be made by mail only.
- Restocking Fee: No restocking fee will be charged.
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If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Refunds
- Processing Time: Refunds will be processed within 7 business days after we receive and inspect the returned product.
- Refund Method: Refunds will be issued back to the original payment method.
- Exclusions: Please note that exchanges are not accepted at this time.
Refund Process
To ensure a smooth return and refund experience, please follow the steps below:
Submit a Return Request
- Contact our customer service team at info@modofo.net within 28 days of receiving your order.
- Provide your order number, product details, and reason for the return.
Receive Return Instructions
- Our team will review your request and provide you with the return mailing address and instructions.
- Please ensure the item is in new or slightly used condition and properly packaged.
Ship the Product Back
- Send the product back to the designated return address using your preferred courier.
- We recommend using a trackable shipping method to avoid lost packages.
Inspection & Approval
- Once we receive your returned item, our team will inspect it to confirm eligibility.
- If approved, the refund process will begin immediately.
Refund Issuance
- Refunds will be processed within 7 business days after the return is approved.
- The amount will be credited back to your original payment method.
- Please note: no exchanges are available at this time.